Shipping & Returns

Once an order has been placed for goods that are in stock, and cleared payment has been received, a courier service will delivery to you within 1-2 days (unless the order is placed on a weekend or bank holiday).

Once goods have been ordered we will inform you when they have been collected by the courier and give you an idea of a delivery date.

When the goods have been collected by the courier and delivery arranged we will not know if the item is successfully delivered. If your order is not received you should call 01875 811387 so that we can find out the problem.

Delivery charges and product prices quoted on our web site are for delivery to UK mainland. Delivery surcharge for Northern Ireland £10, UK islands or Scottish Highlands may incur surcharges. Please email Chocolate Falls to check first before ordering.

If your order is more than 5 boxes or more than 100kg of chocolate your order may need to go on a pallet. The pallet delivery charge is £35 if you chocolate order is†less than £660. Contact us before you order if you need more information.

Payment options;
Cheque
Visa Debit, Electron and Maestro cards - no surcharges
Credit Cards -†surcharge 2.5%
PayPal - surcharge 3.4%+20p

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